# Level 1 Certificate in Customer Service

> The primary purpose of this qualification is to develop the skills and knowledge you will need to be able to work effectively in a customer service role.

- Course page: https://upskilluni.com/courses/level-1-certificate-in-customer-service/247
- Provider: [London School of International Management](https://upskilluni.com/providers/london-school-of-international-marketing)
- Price: £450 (was £1,400), buy online
- Study method: Online
- Duration: 6 months · Self-paced
- Level: Beginner
- Qualification: Level 1 Certificate in Customer Service (Qualification Ref. 601/3972/9)
- Includes: tutor support, certificate, finance options
- Subjects: [HR, Sales & Marketing](https://upskilluni.com/courses/hr-sales-and-marketing), [Customer Service](https://upskilluni.com/courses/customer-service)
- Last updated: 2026-11-11

## Description

The primary purpose of this qualification is to develop the skills and knowledge you will need to be able to work effectively in a customer service role. You will develop your skills in communication, learn how to resolve queries and meet customers’ needs, and build up your knowledge of the principles of customer service.

This is a cross-sector qualification aimed at current and prospective customer service workers. This qualification covers the skills and knowledge needed to be a customer service worker, covering competencies applicable to a wide range of contexts.

GLH 133 TQT 230**Delivery Methods**

To cater to different learning styles and preferences, the **London School of International Management (LSIM)** offers a range of flexible delivery methods, allowing learners to study in a way that suits their needs and schedules.

Learners will be able to:

- **Access all course materials** – including online modules, study guides, and written assignments.
- **Receive expert tutor support** throughout the course.
- **Use the LSIM Online Learning Portal** – available 24/7, providing a user-friendly platform for all study resources.
- **Obtain detailed assignment briefings** to guide assessment preparation.
- **Access high-quality study notes** designed to support learning and understanding.
- **Receive assignment feedback and marks** to monitor progress and improvement.
- **Earn a fully accredited UK qualification** upon successful completion.
- **Get dedicated customer support** via chat, telephone, or email (Monday to Friday).
- **Enjoy full academic and administrative support** from enrolment to course completion.

**Duration**

The program is available in 2 duration modes:
- 03 Months (Fast Track)
- 06 Months

Learners are granted a maximum of **18 months’ access** to complete the course from the date of enrolment.**Accreditation**

Ofqual regulated awarding bodies

**Assessment**

- Assessment is via assignment submission only
- No Exams
- There are practical observations required to complete this course

## Curriculum

- A total of 14credits from Group A
- A minimum of 6credits from Group B
- And the remaining credits can come from Group B or Group C
- Unit 01 Understand working in a customer service environment
- Unit 02 Communication in customer service
- Unit 03 Principles of personal performance and development
- Unit 04 Principles of working in a business environment
- Unit 05 Work with others in a business environment
- Unit 06 Record details of customer service problems
- Unit 07 Deal with customer queries, requests, and problems
- Unit 08 Communicate with customers in writing
- Unit 09 Deal with incoming telephone calls from customers
- Unit 10 Make telephone calls to customers
- Unit 11 Process information about customers
- Unit 12 Manage time and workload
- Unit 13 Meet and welcome visitors in a business environment
- Unit 14 Contribute to sales activities in a contact center
- Unit 15 Use specific features of contact center systems and technology
- Unit 16 Health and safety procedures in the workplace
- Unit 17 Processing sales orders
- Unit 18 Meeting customers’ after-sales needs

## Who is this course for?

This qualification is designed for current and prospective customer service workers. It is suitable for learners aged 16 and above who wish to develop essential skills in communication, query resolution, and meeting customer needs. The course is ideal for those seeking a cross-sector foundation to work effectively in various customer-facing roles.

## Entry requirements

These qualifications are designed for learners who are typically aged 16 and above. There are no formal entry requirements for this qualification

## Certificates

Ofqual regulated awarding bodies

## Career path

Learners who achieve this qualification could progress to: Level 2 Certificate in Principles of Customer Service Level 2 Diploma in Customer Service Level 2 Diploma in Business Administration It may also be useful to learners studying qualifications in the following sector(s): junior/apprentice customer service assistant junior/apprentice secretary junior/apprentice receptionist junior/apprentice personal assistant junior/apprentice administration assistant technical administrator sales administrator junior lead generator retail operative helpdesk operative

## Funding

Flexible payment plan: £150 deposit, then £46 per month