# Level 5 Extended Diploma in Health and Social Care with Professional Certificate in Conflict Resolution

> The integrated Professional Certificate in Conflict Resolution is vital. It provides essential techniques for de-escalating tense situations and maintaining positive workplace dynamics. This dual focus prepares you to lead teams and ensure high-quality, compassionate service delivery.

- Course page: https://upskilluni.com/courses/level-5-extended-diploma-in-health-and-social-care-with-professional-certificate-in-conflict-resolution/519
- Provider: [HealthCareCourses](https://upskilluni.com/providers/healthcarecourses)
- Price: £1,050, buy online
- Study method: Online
- Duration: 9 months · Self-paced
- Level: Advanced
- Qualification: Level 5 Extended Diploma in Health and Social Care with Professional Certificate in Conflict Resolution (Ofqual 610/3288/8)
- Includes: tutor support, certificate, finance options
- Subjects: [Health, Safety & Care](https://upskilluni.com/courses/health-safety-and-care), [Health and Social Care](https://upskilluni.com/courses/health-and-social-care)
- Last updated: 2026-11-11

## Description

The integrated **Professional Certificate in Conflict Resolution** is vital. It provides essential techniques for **de-escalating tense situations** and maintaining **positive workplace dynamics**. This dual focus prepares you to lead teams and ensure high-quality, compassionate service delivery.

Ready to become a confident leader? Explore how this Level 5 Extended Diploma in Health and Social Care can advance your impactful career today.

**About this course**

Advance your career with the Level 5 Extended Diploma in Health and Social Care. This comprehensive program equips you with advanced leadership and management skills for complex care environments. You'll master specialized conflict resolution techniques, a critical skill for maintaining a positive workplace. The integrated Professional Certificate sets you apart, opening doors to senior roles like care manager or service coordinator. This Level 5 Extended Diploma in Health and Social Care is your pathway to making a significant impact, enhancing service quality, and leading teams with confidence and expertise.

**Benefits of this qualification**

The Level 5 Extended Diploma in Health and Social Care is a critical qualification for addressing the UK's sector-wide staffing crisis. With over 152,000 vacancies in adult social care and a further 112,000 in healthcare, employers urgently seek leaders who can manage complex care environments and high-performing teams. This demand makes the diploma's advanced leadership and management training incredibly valuable. The integrated Professional Certificate in Conflict Resolution is what truly sets this credential apart. In a high-pressure sector where 40% of staff report work-related stress, the ability to de-escalate situations, mediate disputes, and foster a collaborative culture is not just a soft skill—it is an operational necessity. This combined expertise equips professionals to not only advance their careers into managerial roles but also to directly improve staff retention and the quality of patient care, making them highly sought-after assets in today's challenging market.

## Curriculum

- Academic Study Skills
- Communicating in Health and Social Care
- An Introduction to Healthcare Policy
- Reflective Practice
- Managing People in Health and Social Care
- Sociology Concepts in Health and Ill Health
- Principles Underpinning Health and Social Care
- The Management of Quality in Health and Social Care
- Research Project
- Partnership Working in Health and Social Care
- Working with Service Users with Complex Needs

## Who is this course for?

Ambitious Care Professionals Are you a senior care assistant, support worker, or supervisor looking to step into a management role? This qualification is your key. With over 1.5 million people employed in social care in England alone, this diploma equips you with the advanced leadership skills to stand out and lead teams effectively in a complex sector. Team Leaders & Managers If you're already managing a team in a residential home, community setting, or for a charity like the NHS or a local authority, this course deepens your expertise. The integrated conflict resolution certificate is invaluable; Skills for Care reports that strong leadership can reduce staff turnover, and managing workplace conflict is central to retaining your valuable staff. Career Changers with a Passion Perhaps you have experience from another sector and a strong desire to make a tangible difference in people's lives. This combined diploma provides the comprehensive health and social care knowledge and the crucial people management skills you need to transition successfully into a rewarding leadership position.

## Entry requirements

A Level 4 diploma or certificate, or an equivalent or higher qualification. OR Candidates with over 2 years of professional experience are encouraged to apply and enhance their career potential. AND Minimum age of 18 years. * International applicants and qualifications are accepted.

## Certificates

Qualifi Level 5 Extended Diploma awarded by Qualifi (Ofqual qualification no. 610/3288/8)

## Career path

The Level 5 Extended Diploma in Health and Social Care with a Professional Certificate in Conflict Resolution equips you with the advanced skills needed for senior roles. This qualification is highly valued, as the data shows conflict resolution is a critical competency, demanded in over a third of senior care positions. It prepares you to manage complex situations, lead teams effectively, and ensure the highest standards of care and compliance. The integration of these skills directly addresses key job market trends, making graduates highly sought after for positions that command competitive salary ranges. Graduates typically progress into these pivotal roles: Care Manager: Oversee the daily operations of a care home or service, ensuring quality care and managing staff and budgets. Your training in conflict resolution is essential for handling disputes between staff, residents, and families. Health Service Manager: Manage entire departments or clinical units within the NHS or private healthcare, focusing on efficiency, policy implementation, and service development. The ability to mediate and resolve conflicts is crucial for smooth operational flow. Supported Living Manager: Coordinate and manage services for adults with disabilities living in their own homes, focusing on empowerment and independence. This role heavily relies on negotiation and advocacy skills. Mental Health Lead: Specialise in managing services for individuals with mental health conditions, requiring a deep understanding of therapeutic communication and de-escalation techniques to manage crises effectively. Commissioning Officer: Work with local authorities to assess care needs, plan services, and commission providers. This strategic role requires strong negotiation skills to manage contracts and stakeholder relationships.

## Funding

Monthly (9 months): 5 × £210 = £1,050; Quarterly (9 months): 2 × £525 = £1,050; Pay in full (9 months): 1 × £997.50 = £997.50; Monthly (6 months): 3 × £450 = £1,350; Pay in full (6 months): 1 × £1,282.50 = £1,282.50. Pay-in-full prices include a 5% bursary. All plans are interest-free with no credit check.