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Level 2 Diploma in Customer Service

London School of International Management

Fast Track | NVQ/RQF | Online

Summary

Price
£600 £1,900
Funding options
Flexible payment plan: £150 deposit, then £61 per month
Study method
Online
Course format
Delivery: Online. Assessment: Assessment requirements: internally assessed and externally moderated portfolio of evidence. Learning. EYSP 2 and EYSP 12 must be assessed using an externally set and internally marked task. A range of methods can be applied to other units, which could include direct ob
Duration
12 months · Self-paced
Level
Beginner
Qualification
Regulated qualification - Level 2 Diploma in Customer Service
Additional info
Tutor support Certificate(s) included Finance available

Overview

This qualification’s ideal for people who have the scope to bring about permanent improvements in service delivery that benefits their organization and its customers. Learners do not necessarily have to be in a role where they’re directly responsible for people and will benefit those already working in or seeking work in a customer-related role.

Certificates

/ Ofqual regulated awarding bodies.

Curriculum

43 units

A total of 19credits from Group A

A minimum of 3credits from Group B

A minimum of 16credits from Group C

The remaining credits can be taken from Groups B, C, or D.

Unit 01 Deliver customer service 5 credits

Unit 02 Understand customers 2 credits

Unit 03 Principles of customer service 4 credits

Unit 04 Understand employer organizations 4 credits

Unit 05 Manage personal performance and development 4 credits

Unit 06 Communicate verbally with customers 3 credits

Unit 07 Communicate with customers in writing 3 credits

Unit 08 Deal with incoming telephone calls from customers 3 credits

Unit 09 Make telephone calls to customers 3 credits

Unit 10 Promote additional products and/or services to customers 2 credits

Unit 11 Process information about customers 3 credits

Unit 12 Exceed customer expectations 3 credits

Unit 13 Deliver customer service whilst working on customers’ premises 4 credits

Unit 14 Carry out customer service handovers 3 credits

Unit 15 Resolve customer service problems 5 credits

Unit 16 Deliver customer service to challenging customers 3 credits

Unit 17 Develop customer relationships 3 credits

Unit 18 Support customer service improvements 3 credits

Unit 19 Support customers through real-time online customer service 3 credits

Unit 20 Use social media to deliver customer service 3 credits

Unit 21 Resolve customers’ complaints 4 credits

Unit 22 Gather, analyse and interpret customer feedback 5 credits

Unit 23 Support customers using self-service equipment 3 credits

Unit 24 Provide post-transaction customer service 5 credits

Unit 25 Health and safety procedures in the workplace 2 credits

Unit 26 Manage diary systems 2 credits

Unit 27 Provide reception services 3 credits

Unit 28 Contribute to the organisation of an event 3 credits

Unit 29 Buddy a colleague to develop their skills 3 credits

Unit 30 Employee rights and responsibilities 2 credits

Unit 31 Develop working relationships with colleagues (3 credits) *

Unit 32 Principles of equality and diversity in the workplace 2 credits

Unit 33 Processing sales orders 2 credits

Unit 34 Meeting customers’ after-sales needs 3 credits

Unit 35 Handling objections and closing sales 3 credits

Unit 36 Deal with incidents through a contact center 7 credits

Unit 37 Carry out direct sales activities in a contact center 5 credits

Unit 38 Negotiate in a business environment 4 credits

Unit 39 Bespoke software 3 credits

Description

This qualification’s ideal for people who have the scope to bring about permanent improvements in service delivery that benefits their organization and its customers. Learners do not necessarily have to be in a role where they’re directly responsible for people and will benefit those already working in or seeking work in a customer-related role.

Total Qualification Time (TQT) 450 Guided learning hours (GLH) 247

Delivery Methods

To cater to different learning styles and preferences, the London School of International Management (LSIM) offers a range of flexible delivery methods, allowing learners to study in a way that suits their needs and schedules.

Learners will be able to:

  • Access all course materials – including online modules, study guides, and written assignments.
  • Receive expert tutor support throughout the course.
  • Use the LSIM Online Learning Portal – available 24/7, providing a user-friendly platform for all study resources.
  • Obtain detailed assignment briefings to guide assessment preparation.
  • Access high-quality study notes designed to support learning and understanding.
  • Receive assignment feedback and marks to monitor progress and improvement.
  • Earn a fully accredited UK qualification upon successful completion.
  • Get dedicated customer support via chat, telephone, or email (Monday to Friday).
  • Enjoy full academic and administrative support from enrolment to course completion.

Duration

The program is available in 2 duration modes:
  • 07 Months
  • 12 Months
Learners are granted a maximum of 18 months’ access to complete the course from the date of enrolment.

Accreditation

/ Ofqual regulated awarding bodies.

Assessment

Assessment requirements: internally assessed and externally moderated portfolio of evidence. Learning. EYSP 2 and EYSP 12 must be assessed using an externally set and internally marked task. A range of methods can be applied to other units, which could include direct observation of practice, professional discussion, work product or a portfolio of evidence.

Who is this course for?

This qualification is designed to be undertaken if you are already working in a customer service role. You will have the scope to bring about permanent improvements in service delivery that benefit your organization and its customers.

Requirements

There are no specific recommended prior learning requirements for this qualification. However, learners may find it helpful if they have already achieved a Level 1 qualification. This qualification is suitable for learners of age 16 and above.

Career path

Junior/apprentice customer service assistant Junior/ secretary Junior/ receptionist Junior/ personal assistant Learners who achieve this qualification could progress to: Level 3 Diploma in Customer Service Level 2 Diploma in Team Leading Level 2 and 3 Diplomas in Business Administration

Questions and answers

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Legal information

This course is advertised on UpskillUni by the course provider, whose terms and conditions apply. Purchases are made directly from the course provider, and content and materials are supplied by them. UpskillUni acts as an agent to facilitate your payment. Please review the provider's terms and satisfy yourself as to the suitability of the course before purchasing.

Level 2 Diploma in Customer Service: FAQs

Level 2 Diploma in Customer Service takes around 12 months to complete and is self-paced, so you can study around work and family.

Level 2 Diploma in Customer Service leads to Level 2 Diploma in Customer Service.

Level 2 Diploma in Customer Service costs £600, reduced from £1,900. Finance is available to spread the cost.

The course price includes your certificate and tutor support. Check with the provider whether any exam or registration fees are charged separately.

There are no specific recommended prior learning requirements for this qualification. However, learners may find it helpful if they have already achieved a Level 1 qualification. This qualification is suitable for learners of age 16 and above.

This qualification is designed to be undertaken if you are already working in a customer service role. You will have the scope to bring about permanent improvements in service delivery that benefit your organization and its customers.

Yes. Level 2 Diploma in Customer Service is studied online, so you can learn from anywhere in the UK.

Study method describes how the course is delivered: online/distance learning, in a classroom, or in-company at your workplace. On Demand courses can be started instantly.

Continuing Professional Development (CPD) points show the number of learning hours a course has been independently assessed to provide.
View all FAQs

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