This qualification gives learners the opportunity to develop the skills and knowledge needed to deliver customer service in a range of industries and contexts.
12 months, Self-paced
Study online
Leads to Level 3 Diploma in Customer Service
Includes tutor support, a certificate
50 modules, starting with To be awarded the Level 3 Diploma in Customer Service, learners must achieve a minimum of 55 credits:
Best for
This qualification is designed to be undertaken if you are already working in a customer service role.
You come away with
This qualification will accredit and develop your skills and knowledge in customer service.
Regulated qualification - Level 3 Diploma in Customer Service
Additional info
Tutor supportCertificate(s) includedFinance available
Overview
This qualification gives learners the opportunity to develop the skills and knowledge needed to deliver customer service in a range of industries and contexts. Learners will understand what drives customer behavior and what creates customer retention.
Certificates
/ Ofqual regulated awarding body.
Curriculum
50 units
To be awarded the Level 3 Diploma in Customer Service, learners must achieve a minimum of 55 credits:
A minimum of 40 credits must be achieved at level 3 or above.
A total of 31credits from Group A
A minimum of 15credits from Group B
A maximum of 9credits can come from Group C
Unit 01 Organise and deliver customer service5 credits
Unit 02 Understand the customer service environment5 credits
Unit 03 Resolve customers’ problems4 credits
Unit 04 Principles of business10 credits
Unit 05 Manage personal and professional development3 credits
Unit 06 Understand customers and customer retention4 credits
Unit 07 Develop resources to support consistency of customer service delivery5 credits
Unit 08 Use service partnerships to deliver customer service3 credits
Unit 09 Resolve customers’ complaints4 credits
Unit 10 Gather, analyse and interpret customer feedback5 credits
Unit 11 Monitor the quality of customer service interactions5 credits
Unit 12 Communicate verbally with customers3 credits
Unit 13 Communicate with customers in writing3 credits
Unit 14 Promote additional products and/or services to customers2 credits
Unit 15 Exceed customer expectations3 credits
Unit 16 Deliver customer service whilst working on customers’ premises4 credits
Unit 17 Deliver customer service to challenging customers3 credits
Unit 18 Develop customer relationships3 credits
Unit 19 Support customer service improvements3 credits
Unit 20 Support customers through real-time online customer service3 credits
Unit 21 Use social media to deliver customer service3 credits
Unit 22 Champion customer service4 credits
Unit 23 Build and maintain effective customer relations6 credits
Unit 24 Manage a customer service award programme4 credits
Unit 25 Manage the use of technology to improve customer service4 credits
Unit 26 Develop a social media strategy for customer service5 credits
Unit 27 Support customers using self-service equipment3 credits
Unit 28 Provide post-transaction customer service5 credits
Unit 29 Negotiate in a business environment4 credits
Unit 30 Promote equality, diversity, and inclusion in the workplace3 credits
Unit 31 Manage team performance4 credits
Unit 32 Manage individuals’ performance4 credits
Unit 33 Collaborate with other departments3 credits
Unit 34 Negotiating, handling objections and closing sales4 credits
Unit 35 Obtaining and analysing sales-related information4 credits
Unit 36 Buyer behavior in sales situations3 credits
Unit 37 Manage incidents referred to a contact centre6 credits
Unit 38 Lead direct sales activities in a contact centre team4 credits
Unit 39 Manage diary systems2 credits
Unit 40 Contribute to the organisation of an event3 credits
Unit 41 Provide reception services3 credits
Unit 42 Buddy a colleague to develop their skills3 credits
Unit 43 Employee rights and responsibilities2 credits
Unit 44 Processing sales orders2 credits
Unit 45 Bespoke Software4 credits
Description
This Level 3 Diploma in Customer Service qualification gives learners the opportunity to develop the skills and knowledge needed to deliver customer service in a range of industries and contexts. Learners will understand what drives customer behavior and what creates customer retention. Learners are also given the opportunity to explore excellence within customer service, dealing with more challenging scenarios such as complaints and stakeholder engagement.
The objective of this qualification is to accredit and develop learners’ skills and knowledge so that they can operate in a wide range of customer service environments.
Total Qualification Time (TQT) 550 Guided learning hours (GLH) 289
Delivery Methods
To cater to different learning styles and preferences, the London School of International Management (LSIM) offers a range of flexible delivery methods, allowing learners to study in a way that suits their needs and schedules.
Learners will be able to:
Access all course materials – including online modules, study guides, and written assignments.
Receive expert tutor support throughout the course.
Use the LSIM Online Learning Portal – available 24/7, providing a user-friendly platform for all study resources.
Obtain detailed assignment briefings to guide assessment preparation.
Access high-quality study notes designed to support learning and understanding.
Receive assignment feedback and marks to monitor progress and improvement.
Earn a fully accredited UK qualification upon successful completion.
Get dedicated customer support via chat, telephone, or email (Monday to Friday).
Enjoy full academic and administrative support from enrolment to course completion.
Duration
The program is available in 2 duration modes:
08 Months
12 Months
Learners are granted a maximum of 18 months’ access to complete the course from the date of enrolment.
Accreditation
/ Ofqual regulated awarding body.
Assessment
Assessment requirements:
Internally assessed
Externally moderated portfolio of evidence.
Who is this course for?
This qualification is designed to be undertaken if you are already working in a customer service role. You will have the scope to bring about permanent improvements in service delivery that benefit your organization and its customers.
Requirements
This qualification is designed for individuals currently working in a customer service role. There are no specific recommended prior learning requirements for this qualification. However, learners may find it helpful if they have already achieved a Level 2 qualification. This qualification is suitable for learners of age 16 and above.
Career path
This qualification will accredit and develop your skills and knowledge in customer service. It will help you to secure long-term employment and to progress in job roles that can include: Customer Service Manager
Key Account Manager
Customer Service Team Leader.
Learners who achieve this qualification could progress to: Level 3 Diploma in Management
Level 3 Diploma in Business Administration
Level 4 NVQ Diploma in Customer Service
Level 4 NVQ Diploma in Business Administration
It may also be useful to learners studying qualifications in the following sector(s): Retail
Hospitality and Catering
Leisure and Travel
Questions and answers
No questions yet. Be the first to ask the provider.
This course is advertised on UpskillUni by the course provider, whose terms and conditions apply. Purchases are made directly from the course provider, and content and materials are supplied by them. UpskillUni acts as an agent to facilitate your payment. Please review the provider's terms and satisfy yourself as to the suitability of the course before purchasing.
Level 3 Diploma in Customer Service: FAQs
Level 3 Diploma in Customer Service takes around 12 months to complete and is self-paced, so you can study around work and family.
Level 3 Diploma in Customer Service leads to Level 3 Diploma in Customer Service.
Level 3 Diploma in Customer Service costs £1,600, reduced from £2,100. Finance is available to spread the cost.
The course price includes your certificate and tutor support. Check with the provider whether any exam or registration fees are charged separately.
This qualification is designed for individuals currently working in a customer service role. There are no specific recommended prior learning requirements for this qualification. However, learners may find it helpful if they have already achieved a Level 2 qualification. This qualification is…
This qualification is designed to be undertaken if you are already working in a customer service role. You will have the scope to bring about permanent improvements in service delivery that benefit your organization and its customers.
Yes. Level 3 Diploma in Customer Service is studied online, so you can learn from anywhere in the UK.
Study method describes how the course is delivered: online/distance learning, in a classroom, or in-company at your workplace. On Demand courses can be started instantly.
Continuing Professional Development (CPD) points show the number of learning hours a course has been independently assessed to provide.
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