Flexible payment plan: £150 deposit, then £46 per month
Study method
Online
Course format
Delivery: Online. Assessment: Assessment is via assignment submission only; No Exams; There are practical observations required to complete this course
Duration
6 months · Self-paced
Level
Beginner
Qualification
Regulated qualification - Level 1 Certificate in Customer Service (Qualification Ref. 601/3972/9)
Additional info
Tutor supportCertificate(s) includedFinance available
Overview
The primary purpose of this qualification is to develop the skills and knowledge you will need to be able to work effectively in a customer service role.
Certificates
Ofqual regulated awarding bodies
Curriculum
21 units
A total of 14credits from Group A
A minimum of 6credits from Group B
And the remaining credits can come from Group B or Group C
Unit 01 Understand working in a customer service environment3 credits
Unit 02 Communication in customer service2 credits
Unit 03 Principles of personal performance and development3 credits
Unit 04 Principles of working in a business environment4 credits
Unit 05 Work with others in a business environment2 credits
Unit 06 Record details of customer service problems3 credits
Unit 07 Deal with customer queries, requests, and problems3 credits
Unit 08 Communicate with customers in writing3 credits
Unit 09 Deal with incoming telephone calls from customers3 credits
Unit 10 Make telephone calls to customers3 credits
Unit 11 Process information about customers3 credits
Unit 12 Manage time and workload1 credit
Unit 13 Meet and welcome visitors in a business environment2 credits
Unit 14 Contribute to sales activities in a contact center3 credits
Unit 15 Use specific features of contact center systems and technology3 credits
Unit 16 Health and safety procedures in the workplace2 credits
Unit 17 Processing sales orders2 credits
Unit 18 Meeting customers’ after-sales needs3 credits
Description
The primary purpose of this qualification is to develop the skills and knowledge you will need to be able to work effectively in a customer service role. You will develop your skills in communication, learn how to resolve queries and meet customers’ needs, and build up your knowledge of the principles of customer service.
This is a cross-sector qualification aimed at current and prospective customer service workers. This qualification covers the skills and knowledge needed to be a customer service worker, covering competencies applicable to a wide range of contexts.
GLH 133 TQT 230
Delivery Methods
To cater to different learning styles and preferences, the London School of International Management (LSIM) offers a range of flexible delivery methods, allowing learners to study in a way that suits their needs and schedules.
Learners will be able to:
Access all course materials – including online modules, study guides, and written assignments.
Receive expert tutor support throughout the course.
Use the LSIM Online Learning Portal – available 24/7, providing a user-friendly platform for all study resources.
Obtain detailed assignment briefings to guide assessment preparation.
Access high-quality study notes designed to support learning and understanding.
Receive assignment feedback and marks to monitor progress and improvement.
Earn a fully accredited UK qualification upon successful completion.
Get dedicated customer support via chat, telephone, or email (Monday to Friday).
Enjoy full academic and administrative support from enrolment to course completion.
Duration
The program is available in 2 duration modes:
03 Months (Fast Track)
06 Months
Learners are granted a maximum of 18 months’ access to complete the course from the date of enrolment.
Accreditation
Ofqual regulated awarding bodies
Assessment
Assessment is via assignment submission only
No Exams
There are practical observations required to complete this course
Who is this course for?
This qualification is designed for current and prospective customer service workers. It is suitable for learners aged 16 and above who wish to develop essential skills in communication, query resolution, and meeting customer needs. The course is ideal for those seeking a cross-sector foundation to work effectively in various customer-facing roles.
Requirements
These qualifications are designed for learners who are typically aged 16 and above.
There are no formal entry requirements for this qualification
Career path
Learners who achieve this qualification could progress to: Level 2 Certificate in Principles of Customer Service
Level 2 Diploma in Customer Service
Level 2 Diploma in Business Administration
It may also be useful to learners studying qualifications in the following sector(s): junior/apprentice customer service assistant
junior/apprentice secretary
junior/apprentice receptionist
junior/apprentice personal assistant
junior/apprentice administration assistant
technical administrator
sales administrator
junior lead generator
retail operative
helpdesk operative
Questions and answers
No questions yet. Be the first to ask the provider.
This course is advertised on UpskillUni by the course provider, whose terms and conditions apply. Purchases are made directly from the course provider, and content and materials are supplied by them. UpskillUni acts as an agent to facilitate your payment. Please review the provider's terms and satisfy yourself as to the suitability of the course before purchasing.
Level 1 Certificate in Customer Service: FAQs
Level 1 Certificate in Customer Service takes around 6 months to complete and is self-paced, so you can study around work and family.
Level 1 Certificate in Customer Service leads to Level 1 Certificate in Customer Service (Qualification Ref. 601/3972/9).
Level 1 Certificate in Customer Service costs £450, reduced from £1,400. Finance is available to spread the cost.
The course price includes your certificate and tutor support. Check with the provider whether any exam or registration fees are charged separately.
These qualifications are designed for learners who are typically aged 16 and above.
There are no formal entry requirements for this qualification
This qualification is designed for current and prospective customer service workers. It is suitable for learners aged 16 and above who wish to develop essential skills in communication, query resolution, and meeting customer needs. The course is ideal for those seeking a cross-sector foundation to…
Yes. Level 1 Certificate in Customer Service is studied online, so you can learn from anywhere in the UK.
Study method describes how the course is delivered: online/distance learning, in a classroom, or in-company at your workplace. On Demand courses can be started instantly.
Continuing Professional Development (CPD) points show the number of learning hours a course has been independently assessed to provide.
We use essential cookies to make this site work (sign-in, basket, saved courses). With your consent we'd also like to use analytics and marketing cookies. See our cookie policy.
